FAQ's

Do I need a licence to ride an eBike?

The simple answer is no, you do not need a licence to ride an electric bike

You can ride on public roads under the same regulations as a regular bicycle

How far can an eBike go on a single charge?

The distance you can travel with power-assist is dependent on many factors (such as hill gradient and headwinds) so this will vary from around 30-80 miles.

Can you ride without power?

Yes – you can pedal your eBike, like a regular bike

How long does it take to fully charge a flat battery?

Typically 3.5 - 4.5 hours

How fast do our eBikes go?

Due to current UK legislation, the speed assistance is limited to 15.5 mph on pedal assist models with a 250 Watt motor

Do I need to wear a helmet?

There is no British law to compel cyclists, of any age, to wear helmets when cycling, even though the Highway Code suggests that cyclists should wear a cycle helmet “which conforms to current regulations, is the correct size and securely fastened”

Can I ride in the rain?

Yes – you can ride the bike in the rain without fear of being electrocuted, but like a regular bike, you should dry the bike after the ride, particularly metal parts such as the chain and related components to prevent corrosion

While the bikes can cope with rain and regular moisture from splashes and puddles, you should not wash the bike with a garden hose and never use a pressure washer, this may force water past seals and cause damage to internal components

Why are electric bikes considered low-impact exercise?

An electric bike reduces the impact regular cycling can have on your back, shoulders, knees and arms

When riding up an incline or into a headwind, the electric motor will provide assistance (there will be no need to stand on your pedals or bear down on your arms/shoulders) and reduce the load on your body

How do I control the speed?

The on-board computer control unit will determine a comfortable speed based on the speed with which you pedal

The pedal assistance level (1-5) will also affect the amount of power applied and in turn the speed at which you travel

Within just a few journeys you will quickly learn how to control your speed on your eBike

Do I have to pedal constantly or does the motor take control?

In the UK, the laws state that all electric bikes (motors) must only be for ‘assistance’ if they are fitted with a 250 Watt motor

This means you do need to pedal lightly to engage the motor assist, however, it’s worth noting that this is light pedalling